Online Ordering and Returns Policy

Descriptions and Pricing

Living Earth Photography reserves the right to make amendments to descriptions of products within this website at any time.

Price and availability may be subject to change, or amendment, without notice at any time and without Living Earth Photography incurring liability.

The price of the products will be the price quoted in the website at the time your order is confirmed and payment has been made.

In addition to the product price, you will also pay any shipping charges as quoted in the website during checkout.


Colour Reproduction Disclaimer

All image processing is undertaken on a fully calibrated monitor to ensure accurate colour rendering and that reproduction in print represents the image intended.

Please note, most home PC, laptop and mobile device screens are not colour calibrated, therefore both the printed image and frame colour supplied may not exactly match the colours viewed on the website.


Ordering, Shipping Rates and Payment

You may purchase products through the online shop within this website. The details of products selected, the individual product costs, and shipping rate are listed within the shopping cart prior to checkout.

Shipping rates will be calculated depending on the products ordered and the destination country prior to final payment. The cost of shipping will be the rate quoted in the website at the time your order is confirmed and payment has been made. Any additional products ordered may incur additional shipping charges.

Shipping rates may be subject to change, or amendment, without notice at any time prior to order and without Living Earth Photography incurring liability.

Payment is processed by Stripe, and not within this website. Once Stripe process your payment an email confirmation of payment and your order details are sent to Living Earth Photography. Living Earth Photography do not collect or store credit card information.


Tax

Value Added Tax (VAT) is currently not applicable to any pricing for products or services sold by Living Earth Photography on this website. This tax status may however be amended in future, please check this page regularly to ensure you are familiar with the current tax status.


Production and Delivery

Once confirmation of payment and order details are received, your order will be checked and printed.

Living Earth Photography reserve the right at any time to cancel your order and retain the products. In this event, Living Earth Photography will refund you the price of the products and shipping paid.

Supply times may vary throughout the year, depending upon seasonal demand. Any specified delivery date that you may request cannot always be guaranteed, however Living Earth Photography will always endeavour to deliver the products by your requested delivery date. Generally, orders are dispatched within 2-3 weeks of placing an order.

Living Earth Photography will arrange for delivery of the products you order to the confirmed shipping address provided to us.

Heavyweight postal tubes for prints and double-walled cardboard for both mounted and framed prints are used to help ensure your purchase is as well protected as possible during transit. Whilst a reputable shipping company or courier will always be used, Living Earth Photography have no direct control of your shipment whilst in transit.

Unless otherwise specified, all products dispatched will originate from the Republic of Ireland. Living Earth Photography will always obtain proof of posting upon dispatch.


Customs and Excise

Should you place an order for products to be delivered outside the Republic of Ireland, the products may be subject to import duties and taxes which are levied when the products arrive at the customs and excise entry point of the destination country.

You will be responsible for payment of any such import duties and taxes. Living Earth Photography has no control over these charges. Contact your local customs office for advice should you have any concerns before placing your order.

You must comply with all applicable laws and regulations of the country for which the products are destined. Living Earth Photography will not be liable for any breach by you of any such laws.


Cancellation and Returns

It is very much hoped that you are completely satisfied with the products delivered, therefore you must inspect the products as soon as possible following delivery.

If you are not satisfied with any products delivered, or if you have changed your mind, you have the right to cancel your order within 14 days from the receipt date of the products. Should you wish to do so, you must notify Living Earth Photography in writing by email or post advising that you wish to cancel the order. See the Return Address and Contact Details section below.

You do not need to provide your reasons for cancellation, however all feedback helps Living Earth Photography to continuously improve its service.

You must return the products to us in the condition in which they were received, within 14 days from the date of written cancellation. You will be responsible for arranging the safe return to us of any unwanted products by recorded delivery to our address below, the costs of which will be borne by you.

If you have cancelled your order because of the unsatisfactory condition in which the products were received, Living Earth Photography may request a photograph of the damaged products delivered and ask you to return the products, if appropriate. In this event, Living Earth Photography will pay the cost of recorded delivery to our address below and may request a scanned copy of your postage receipt.


Refunds

If you cancel your order as specified in the Cancellation and Returns section, or in the event of complete loss during transit, you will be entitled to a full refund of the products purchased, including outbound shipping charges.

A refund will be submitted within 14 days following our receipt of the returned products from you, or once confirmation of complete loss is received from the shipping company.


Reissues

In the event of receiving delivery in an unsatisfactory condition due to damage incurred in transit, or following complete loss in transit, you may prefer a reissue of the products ordered instead of an order cancellation.

Where delivery is received in an unsatisfactory condition, Living Earth Photography will first request details in writing by post or email and a photograph of the damaged products, as delivered, within 14 days of the delivery date.

Once a reissue is agreed with Living Earth Photography, identical products will be reissued and dispatched to the original confirmed delivery address within 2-3 weeks.

In the unlikely event of repeated loss or damage in transit following the first reissue, Living Earth Photography reserves the right to cancel the order in full and issue you with a full refund within 14 days following written notification of damage from you, or once confirmation of complete loss is received from the shipping company.


Return Address and Contact Details

In the first instance, please notify Living Earth Photography of any requested cancellation or reissue in writing by email to Aidan White at info@livingearthphotography.ie

Please send any products for return by recorded delivery to:

Living Earth Photography
49 Pebble Bay
Wicklow Town
Co Wicklow
A67 R710
Republic of Ireland